Client
Mitsubishi Motors Europe (MME)
The Opportunity
In response to the European Commission Regulation 715, Mitsubishi Motors Europe needed to establish a robust online platform to provide transparent access to vehicle repair and maintenance information (RMI) for independent operators and the public. The platform had to ensure compliance while maintaining data security, operational efficiency, and ease of use for all stakeholders.
The Challenge
- Align with EC Regulation 715 requiring fair access to vehicle technical information
- Provide a secure, scalable, and searchable repository of RMI documents
- Ensure granular permission management for various user roles (public, dealers, distributors)
- Seamlessly integrate with Mitsubishi’s existing enterprise systems and authentication services
- Deliver an auditable, workflow-driven CMS that maintains high data integrity
- Facilitate reporting and analytics for internal stakeholders
The Solution: A Secure, Compliant Document Management Ecosystem
To meet both the regulatory and operational needs, we developed a web-based system powered by Ektron as the core Content Management System (CMS). This platform serves as the digital backbone for Mitsubishi’s RMI access framework.
Core Functionalities Implemented
User & Access Control
- User Management Interface with multi-tier role assignment
- Folder-based Permissions for granular control of document visibility and editing rights
Document Repository & Tagging
- Centralized storage system for all RMI documents
- Metadata tagging and categorization using Mitsubishi’s predefined taxonomy structures
Advanced Search Capabilities
- Detailed document search allowing users to quickly locate technical documentation using keyword, metadata, and category filters
Workflow Management System
- End-to-end document lifecycle control, including versioning, approvals, and audit trail
- Automates publishing processes to maintain compliance standards
Integrated System Architecture
- Public-Facing Website: Enables independent operators and consumers to access vehicle maintenance information
- Admin Work-Area: Dedicated space for internal users to manage documents, users, and system workflows
- Authentication Integration: Secure connection with MAP (Mitsubishi Authentication Portal) for authorized distributor and dealer access
- Legacy System Integration: Synchronization with master data systems such as DL/SAT for consistent and up-to-date vehicle information
- MIS Reporting Tools: Generate detailed reports for compliance monitoring and operational insights
Third-Party Application Support
- Flexible architecture supporting the integration of external components and applications as required
Technology Stack
- CMS Backbone: Ektron
- System Integrations: MAP Authentication, DL/SAT Legacy Systems
- Data Management: Custom Metadata & Tagging Engine
- Reporting: Built-in MIS Reporting Framework
- Security: Role-based Access Control with Authentication Layers
The Impact
The implementation of the Mitsubishi RMI Access System resulted in:
✅ Full Regulatory Compliance with EC Regulation 715
✅ Streamlined Document Access for public users, dealers, and independent operators
✅ Enhanced Security and Control over sensitive vehicle documentation
✅ Improved Operational Efficiency via automation and system integration
✅ Insightful Reporting to support informed decision-making and compliance audits
Conclusion
Mitsubishi Motors Europe’s new RMI Access System stands as a model of digital compliance and operational excellence. With Ektron at its core, the solution not only fulfilled regulatory mandates but also strengthened Mitsubishi’s commitment to transparency and support for the wider automotive ecosystem.
This case is a shining example of how technology can simplify compliance, improve efficiency, and deliver value across the value chain.